Interpretation Services For Your Oral Communications

Our team of professional language experts can offer services in simultaneous and consecutive modes of interpretation. Committed to the needs of community service providers, ITS is able to break down the language barrier in over 70 languages. Because we know that clients speak Arabic to Vietnamese— so do we.

24-hours advance notice for face-to-face interpreter services is preferred, but no request is ever refused. Live customer service representatives, there to find the right interpreter for your request, and answer our dedicated phone lines — every time our customers call.

ITS interpreters are available 24-hours day, year round. Office hours are 8:30 – 4:30 Monday to Friday for walk-in clients, but our phone lines never close.

Looking for a rare language?

Just Ask Us!

Types of Interpretation

Simultaneous Interpretation

In simultaneous interpretation, the interpreter renders the message in the target-language as quickly as he or she can formulate it from the source language, while the source-language speaker continuously speaks.

Consecutive Interpretation

In consecutive interpreting, the interpreter speaks after the source-language speaker completes one or two complete sentences. The speech is divided into segments, and the interpreter sits or stands beside the source-language speaker, listening and taking notes as the speaker progresses through the message. When the speaker pauses or finishes speaking, the interpreter then renders a portion of the message or the entire message in the target language.

Booking an Interpreter is Easy!

All you have to do is follow these 4 simple steps.

Step 2 - Provide us with the date, time and location

Step 3 - Provide us with the language required

Step 4 - Let us know if you would like the appointment confirmed in the request language

Optimizing Your Experience with Your Interpreter

Book an interpreter - illustration of two people talking

At ITS we want you to have the best possible experience with an interpreter and offer free-of-charge training for all clients to ensure their appointment is a success. Our value added training and orientation session allows us to teach you how to work efficiently and effectively with interpreters optimizing your appointment with them. We've included a few tips below:

Speak directly to your client, not the interpreter even when asking for explanations or clarifications.
Allow additional time for the appointment or interview. Remember everything is being said twice!
Use language that the client can understand. Avoid jargon and complicated terminology where possible.
Do not ask the interpreter to offer any advice or to summarize the message.

Ask us about our short training in working with an interpreter. It is available to your staff at all levels and can be delivered over a lunch break!

Excellent work in a very difficult situation of death of a daughter and mother.”

Joanne (Chilliwack General Hospital)

Very supportive, positive and a pleasure to work together with. Client and family were pleased with her service. Many thanks!”

Dr. Khurana (Jim Pattison Outpatient Care and Surgery Centre)

Communication was smooth with the mother and foster parent."

Michelle (BC Children’s Hospital)

The interpreter was extremely helpful with our elderly client who has hearing difficulties, our client relied on the interpreter throughout the appointment”

Theresa (Orion Health)

Thank you for this essential service. Your interpreter was very good and made the client feel calm.”

Jean (Fraser Valley Physiotherapy and Rehab)

I can’t praise this interpreter enough! I would like to book her every time.”

Bonnie (Child Development Centre)

Always on time and very professional and enthusiastic.”

Sharon (Burnaby Community Health)

Excellent rapport with the client and family; excellent facilitation and interpretation of the conversation."

Grant (Burnaby Mental Health)

Excellent interpretation. Always calm – accurate – demonstrates insight.”

Anita (Abbotsford Regional Hospital)

Great job. Thank you so much for coming on short notice. We appreciate it!”

Lisa (Glen Mountain Physio)

Very good style, speaking smoothly and integrating with the OT and social worker – allowing smooth conversation.”

Terrance (Chilliwack Home Health)

Thank you for all your help with respect to the transcription requests and the professional manner in which you handled them."

Bill (Surrey RCMP)

Excellent services provided, graciously, last minute by your interpreter. Thank you!”

Abbotsford Regional Hospital

Great interpreter, very attentive and compassionate.”

Clinton (Vancouver General Hospital)

Excellent interpreter. Having her return to work with the same client has been very positive for everyone, I love working with her.”

Dr. Bubber (Abbotsford)

Excellent Interpreter. Well done with new, complex information.”

Teresa (Abbotsford Regional Hospital)