Providing Professional Language Services Since 1994

Ivona oversees the day-to-day operations, staff assignments and program direction of ITS to ensure that the goals and directives are met. Through planning, coordination and administration of the program she ensures an active pool of translators and interpreters are available along with maintaining the levels of quality and professionalism of ITS services. Ivona coordinates and organizes various community interpretation trainings and sits on a number of committees promoting the Community Interpreter profession. Please call her directly at 604-870-3777 if you have any questions or would like to connect regarding the services provided by ITS.

Julianne supervises the day-to-day dispatch operation of the interpretation services. She leads a dedicated team that provides excellent customer service. You can always expect a friendly, knowledgeable and professional representative to assist you every time you reach out. She maintains a multi-function database to capture program activities in order to produce accurate invoices and payments to subcontractors. With her knowledge and experiences in finance, she monitors the programs' financial health to ensure growth and stability. She also works alongside the program manager in developing strategies for programs growth.

Anastasia coordinates the day-to-day operation of the translation services as well as participates in interpretation assignments scheduling. She assists in translation services promotion, provides quotes for translation requests, assigns suitable translators for your projects. She also maintains the accuracy of ITS database in order to produce invoices and accounts payable. Call her for a quote on your upcoming translation project or to find out about efficient and effective approaches to work with a team of translators on your translation projects or on your documents, websites or promotional materials translation.

Melissa coordinates the day-to day translation projects as well as the promotion of services available through the translation program. She audits all final translations submitted by translators using a precision methodology to ensure that all translations are completed accurately. Melissa also maintains the accuracy of ITS database to ensure all translation invoices and accounts payable are correct. Call her for a quote on your upcoming translation projects!

Maria provides over the phone customer services assisting clients booking interpretation appointments. She provides quotes for your interpretation needs and dispatches the most suitable interpreter for your event. Maria also assists the Supervisor and the Interpretation services Coordinator in their respective roles providing support in dispatch, data entry, file maintenance, and other administrative duties.

Natalie provides over the phone customer services assisting clients booking interpretation appointments. She provides quotes for your interpretation needs and dispatches the most suitable interpreter for your event. Natalie also assists the Supervisor and the Interpretation services Coordinator in their respective roles providing support in dispatch, data entry, file maintenance, and other administrative duties.

Raj is responsible for day-to day dispatching of interpretation assignments as well as over the phone customer services. She is also our lead Quality Assurance specialist handling quality assurance management process. Call her to book an interpreter or to give her your feedback about our services! We love to hear from you!

Jessie provides over the phone customer services assisting clients booking interpretation appointments. She provides quotes for your interpretation needs and dispatches the most suitable interpreter for your event. Jessie also assists the Supervisor and the Interpretation services Coordinator in their respective roles providing support in dispatch, data entry, file maintenance, and other administrative duties.

Viany is responsible for day-to-day translation projects as well as over the phone customer service. She provides quotes for your translation project and assigns a suitable translator accordingly. She also assists in maintaining the accuracy of ITS database for A/R & A/P purposes.